Google Ads Developer Blog: Help us help you with your DFP API questions

Ads Developer Blog

The official blog for information about the AdWords, AdSense, DoubleClick and AdMob APIs and SDKs.

Help us help you with your DFP API questions

Thursday, June 11, 2015

If you’re a DFP developer using our API, no doubt you’ve had a question or two at some point during your integration with DFP. You’ve probably visited the DFP API forums, if not posted to them. Today we just wanted to remind you of a few simple things you can do to help us answer your API questions more efficiently.Let us know who you are

your network code

the user ID of the DFP user you’re authenticating as

Send us SOAP logsraw XMLhereHere are some additional tips around SOAP logging.

When sending us logs, try to send the minimal amount of SOAP logs that clearly show the error or issue that’s occurring. If you send your entire SOAP log for the day, it’ll take longer for us to go through and increase your turnaround time.

If you’re seeing errors in your production environment and don’t have full SOAP logging enabled due to space constraints, consider logging only request IDs from the SOAP response instead. Not all errors will necessarily have a request ID, but if they do, that ID can help us look up your error.

If you’re not comfortable posting SOAP logs on the forums, you can either (1) paste a snippet of your code instead, or (2) reply directly to us by using reply privately to author.

Distinguish a product issue from an API specific issueDFP product forumsIf you’re still unsure, you can always post your issue in the API forums and we will be glad to help you out.